77apc Privacy Policy

1 Information We Collect

When you create an account, use platform features, or contact our support team, 77apc may collect the following categories of personal information:

1.1 Registration Data

When you register for a 77apc account, we collect your full name, date of birth, mobile phone number, email address (if provided), and your chosen username. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

To comply with responsible gaming standards and to process withdrawals, 77apc may request government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address and proof of payment method ownership. These documents are used exclusively for identity verification and are stored securely in an encrypted document repository.

1.3 Financial Data

We collect transaction records associated with deposits and withdrawals, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), the transaction amount in Bangladeshi Taka, the date and time of the transaction, and the transaction reference number provided by your payment provider. We do not store full card numbers or mobile banking PINs.

1.4 Gameplay Data

77apc maintains records of your gaming activity, including the games played, bet amounts, winnings and losses, session duration, and bonus usage. This data is used to provide a personalised experience, to detect problem gambling patterns, and to fulfil regulatory reporting obligations.

1.5 Technical Data

When you access the 77apc platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.

1.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution outcome. These records are used for quality assurance and dispute resolution purposes.

2 How We Use Your Data

77apc uses the personal data we collect strictly for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.

2.1 Account Management

Your registration data is used to create and maintain your 77apc account, to authenticate your identity each time you log in, and to personalise your experience on the platform. This includes remembering your preferred games, displaying your account balance in Bangladeshi Taka, and tailoring any promotional offers to your activity profile.

2.2 Payment Processing

Financial data is used exclusively to process deposit and withdrawal requests through your chosen payment method. Transaction records are maintained for accounting, audit, and anti-money laundering compliance purposes. Where a withdrawal is flagged for review, transaction history may be examined by our compliance team to verify the legitimacy of the request.

2.3 Responsible Gaming Monitoring

Gameplay data is analysed to identify patterns that may indicate problem gambling behaviour, such as rapid successive deposits following losses, unusually long gaming sessions, or significant increases in bet size. Where such patterns are detected, our responsible gaming team may reach out to the player to offer support resources or suggest the use of account self-exclusion or deposit limit tools.

2.4 Security and Fraud Prevention

Technical data, including IP addresses and device fingerprints, is used to detect and prevent fraudulent account activity, multi-accounting, and unauthorised access attempts. Suspicious activity patterns are flagged for review by our security team, and accounts identified as involved in fraud may be suspended pending investigation.

2.5 Legal and Regulatory Compliance

77apc may be required by law, court order, or competent authority to disclose certain personal data. In such cases, we will provide only the minimum data necessary to comply with the specific legal obligation and will endeavour to notify the affected player where we are legally permitted to do so.

2.6 Platform Improvement

Aggregated, anonymised technical and gameplay data may be used to analyse platform performance, identify popular game categories, and improve the overall user experience. This analysis does not involve any data that can be traced back to individual players.

2.7 Marketing Communications

If you have opted in to receive promotional communications from 77apc, we may send you information about new games, seasonal promotions tied to events such as BPL season, Eid, or Pohela Boishakh, and personalised bonus offers via SMS or email. You may opt out of marketing communications at any time by contacting our support team or by following the unsubscribe instructions included in each communication.

3 Data Sharing & Third Parties

In the course of operating the 77apc platform, it is sometimes necessary to share certain data with trusted third-party service providers. All third parties with whom we share data are required to handle that data in accordance with strict confidentiality obligations and to use it solely for the purpose for which it was disclosed.

3.1 Payment Processors

When you make a deposit or withdrawal, your transaction details are shared with the relevant payment processor (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard) to the extent necessary to complete the transaction. Each payment processor operates under its own privacy policy and terms of service, which we encourage you to review.

3.2 Game Content Providers

Games on the 77apc platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as bet amounts and game outcomes) for the purpose of operating their game engines and generating real-time results. They do not receive your name, contact details, or payment information.

3.3 Technology Infrastructure Partners

77apc uses third-party cloud hosting, cybersecurity, and analytics infrastructure providers to run the platform securely and reliably. These providers may have access to platform data as part of their service delivery but are contractually prohibited from accessing or using that data for any purpose other than the contracted service.

3.4 Legal Disclosures

We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a lawful request. We will limit such disclosures to the minimum data required by the specific legal instrument.

3.5 Business Transfers

In the event that 77apc undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, via a notice on the platform or by email.

4 Data Retention

77apc retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that makes it impossible to re-identify the individual to whom it relates. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes without further notice to you.

4.1 Early Deletion Requests

You may request the deletion of your personal data before the end of the standard retention period by contacting our support team. We will honour such requests unless we are required to retain the data by law (for example, financial transaction records subject to statutory retention obligations) or where the data is necessary for the resolution of an active dispute. We will inform you of the specific reason if a deletion request cannot be fulfilled in full.

5 Cookies & Tracking Technologies

The 77apc platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot carry viruses.

5.1 Types of Cookies Used

77apc uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as user authentication, session management, and security token validation. These cookies cannot be disabled without affecting your ability to use the platform.
• Performance Cookies: These cookies collect anonymised information about how visitors use the platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve the platform's performance and reliability.
• Functional Cookies: These cookies allow the platform to remember choices you have made, such as your preferred game category, display settings, and language preference. They provide a more personalised experience without tracking your activity across other websites.
• Analytics Cookies: We use first-party analytics tools to understand aggregate user behaviour on the platform. This data is anonymised before analysis and is never used to identify individual users.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies will affect the functionality of the 77apc platform and may prevent you from accessing certain features, including your account and financial services.

To manage cookies in common browsers, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Opera). Instructions are typically found under the browser's Privacy or Security settings menu.

5.3 Local Storage

In addition to cookies, 77apc may use browser local storage to save non-sensitive preferences and session state information on your device. Local storage items can be cleared through your browser's developer tools or by clearing your browser's site data for 77apc.com.

6 Data Security Measures

The technical and organisational security measures implemented by 77apc include, but are not limited to, the following:

• Transport Layer Security (TLS): All data transmitted between your browser or mobile device and the 77apc platform is encrypted using TLS 1.2 or higher. The HTTPS protocol is enforced across all pages of the platform.
• Data Encryption at Rest: Sensitive data stored in our databases — including identity documents, financial records, and personal contact details — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised 77apc personnel whose job functions require access to specific categories of data are granted that access, and all access events are logged and auditable.
• Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection systems that flag anomalous access patterns and trigger security alerts in real time.
• Password Hashing: User passwords are never stored in plain text. All passwords are hashed using a modern cryptographic hashing algorithm (bcrypt) with a unique salt per user before being stored in the database.
• Regular Security Audits: The platform undergoes periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses before they can be exploited.
• Staff Training: All 77apc employees who handle personal data are trained in data protection best practices and are bound by contractual confidentiality obligations.

6.1 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 77apc will take immediate steps to contain the breach and assess its scope. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data security. Notification will be provided via the contact details registered on the affected account and will include a description of the nature of the breach, the categories of data involved, and the steps taken or proposed to address the incident.

7 Your Privacy Rights

As a player on the 77apc platform, you have the following rights in relation to your personal data. These rights can be exercised by contacting our support team via live chat or by email at [email protected]. We will respond to all valid requests within 14 calendar days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Upon a verified access request, we will provide you with a summary of the data categories we hold, the purposes for which they are processed, and any third parties with whom they have been shared. The first access request per calendar year is processed free of charge.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to certain data fields (such as your registered name) may require supporting documentation to verify the accuracy of the requested amendment.

7.3 Right to Erasure

You have the right to request the deletion of your personal data, subject to certain legal and contractual limitations. We may be unable to fulfil an erasure request in full where we are required by law to retain certain records (such as financial transaction data subject to statutory retention periods) or where the data is necessary to resolve an active dispute involving your account.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you have contested the accuracy of the data and we are in the process of verifying it, or where you have objected to processing and we are assessing the grounds for that objection. During a restriction, we will continue to store the data but will not actively process it.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, we will immediately cease sending promotional communications to you. Objections to marketing can be made by contacting our support team directly or by following the opt-out instructions in any marketing message you receive from us.

7.6 Right to Data Portability

Where technically feasible and where processing is carried out by automated means on the basis of your consent or a contractual obligation, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV). You may also request that this data be transmitted directly to another service provider where this is technically possible.

7.7 Exercising Your Rights

To exercise any of the rights described above, please contact our support team via live chat on the 77apc platform or by sending a written request to [email protected]. In order to protect your data, we may ask you to verify your identity before processing a rights request. We will not charge a fee for handling rights requests unless a request is manifestly unfounded or excessive.

8 Policy Updates & Contact

77apc reserves the right to update or amend this Privacy Policy at any time. When a material change is made to this policy, we will update the effective date displayed at the top of the page and, where the change is significant, we will notify registered players via a platform notification or email.

We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal data. Your continued use of the 77apc platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

8.1 Children's Privacy

The 77apc platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that we have inadvertently collected data from an individual who is under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the platform, please contact us immediately at [email protected].

8.2 Links to Third-Party Services

The 77apc platform may contain references to third-party payment processors and game providers. These entities operate under their own privacy policies, and 77apc accepts no responsibility for the data handling practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 77apc platform.

8.3 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 77apc handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the 77apc platform.
• Email: [email protected] — we aim to respond within 24 hours for general enquiries and within 14 calendar days for formal data protection requests.

We take all privacy-related correspondence seriously and will acknowledge your contact promptly. Formal complaints will receive a written response from a senior member of our operations team.